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Related Flashcards
Related Topics
Cards In This Set
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Attitude
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The psychological tendency expressed by evaluating an entity with some degree of favor or disfavor SEE 21
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Affect
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The emotional component of an attitude
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Cognitive dissonance
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A state of tension that is produce when a persons experiences conflict between attitude and behavior
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Social learning
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The process of deriving attitudes from family, peer groups, religous organizations and culture
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Job satisfaction
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A pleasurable or positive emotional state resulting from the appraisal of ones job or job experiences
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Organizational citizenship behavior
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Behavior that is above and beyond the call of duty
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Organizational committment
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The strength of an individuals identification with an organization
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Affective commitment
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The type of organizational commitment that is based on a persons desire to remain in the organization
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Continuance commitment
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The type of organizational commitment that is based on the fact that a person cannot afford to leave
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Normative commitment
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The type of organizational that is based on an individuals perceived obligation to remain with the organization
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Emotions
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Mental states that typically include feelings, physiological changes, and the inclination to act
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Emotional contagion
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A dynamic process through which the emotions of one person are transferred to another, consciously or unconsciously, through non verbal channels
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Ethical behavior
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Acting in ways consistent with ones personal values and the commonly held values of the organization and society
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Values
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Enduring beliefs that a specific mode of conduct is personallyorsocially preferable to an opposite mode of conduct or end state of existence
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Instrumental values
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Values that represent the acceptable behaviors to be used in achieving some end state
Examples honesty politeness courage
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