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Cards In This Set
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Revenue cycle
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Recurring set of business activities and related info processing operations associated with providing goods and services to customers and collecting cash in payment for those sales
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Sales order
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Contains information about item numbers, quantities, prices, and other terms of hte sale
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Choiceboards
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Interactive sales order entry systems that allow customers to customize the products that they are ordering
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Vendor managed inventory
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(VMI) when manufacturers and distributors manage a retail customers inventory using an EDI
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Credit limit
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Maximum allowable account balance for each customer based on the customer's past credit history and ability to pay
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The primary exchange of information is with
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Customers
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EDI (electronic data interchange)
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Use of computerized communication to exchange business data electronically in order to process transactions
-eliminates the need for data entry-extends the use of EDi to any business that can afford and internet connection |
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Back order
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If there is not sufficient inventory on hand to fill the order this is created for those items
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Picking ticket
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Lists the items, and quantities of each item that the customer ordered
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The _______________ releases the merchandise to the shipping department
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Picking ticket
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The goal of CRM is to
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Enrich the customer relationship
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Packing slip
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(could be a copy of the picking ticket)-lists the quantity and description of each item included in the shipment
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Bill of lading
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A legal contract that defines responsibility for the goods in transit-identifies the carrier, source, destination, and any special shipping instructions, who must pay the carrier
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Freight bill
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the copy of the bill of lading that indicates the amount the customer should pay to the carrier if the customer is to pay the shipping charges
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Sales invoice
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Notifies customers of the amount to be paid and where to send the payment
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