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Related Flashcards
Related Topics
Cards In This Set
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What are the Non-Verbal Good listening skills?
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Be QuietMaintain Eye ContactSend Out AcknowledgmentsDisplay OpennessRelease DistractionsSuspend Judgments
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What are the Verbal Good listening skills?
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Choose when to speakFeedback meaningNotice verbal/non-verbal messagesHear complaints as requests and intentionsAllow emotionAsk for moreBe careful with questions and adviceTake care of yourselfStay open to the adventure of listening
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What do you do if you can't pay off credit card balance at the end of the cycle?
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Go to the bank and get a lower-interest loanUse loan to pay off cardsPromise never to accumulate credit card debt again
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What do you need to communicate?
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InformationFormsDirectionsMedications
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What do you do to discover assumptions?
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Look for assumptions -- assertion of a POVWrite down assumptionsSeek out expectations in the assumptions
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What do you do to understand?
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AskBody LanguageRepetitionAsk To Repeat
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What should you not discuss at work?
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ReligionPoliticsControversial Subjects
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How can you reduce the fear of public speaking?
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Research subject thoroughlyMemorize the first four linesPracticeAccept physical sensationsFocus on the message
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How can you be secure online?
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Post only what you want to be publicUse privacy settingsBe careful of meeting people in person you met onlineReport malicious activityRemember netiquette
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Define receiver.
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Listener
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What does the receiver interpret?
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Body languageGesturesClothes
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What is Title VI?
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No discrimination against:racecolornational origin
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What is higher education associated with?
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Higher incomesHigher tax revenuesHigher volunteer workHigher votingLower unemployment
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What are the strategies for taking control of credit cards?
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Use with cautionPay off balance each monthScrutinize credit card offersAvoid cash advancesCheck statements against your recordsUse just one credit cardGet a copy of your credit reportProtect your credit score
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What is phishing?
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An official looking email from bank or credit card company requesting that you provide private information by clicking a link
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