CHAA Study Cards Flashcards

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Cards In This Set

Front Back
EMTALA
Emergency Medical Treatment and Active Labor Act: Mandates patients receive screening exam and stabilizing treatment when seeking emergency medical care or is in active labor.
HEAT
  • H- Hear them out
  • E- Empathize with the customer
  • A- Apologize for the inconvenience
  • T- Take responsibility for action
JCAHO
Joint Commission on Accreditation of Healthcare Organizations
OIG
Office of the Inspector General
MPI
Master Patient Index
Identifies the health system's entire patient population and used to store key identifying data on each patient.
When can you discuss financial information or accept a payment from a patient seeking emergency medical care or in active labor?
After the patient has received a screening exam and has been stabilized.Only allowed to take a copy of an insurance cards prior.
Medicare Part A
Hospital InsuranceCovers: Inpatient, Skilled Nursing Facility services, Home Health, and Hospice
Medicare Part B
Outpatient InsuranceCovers: Doctor services, outpatient hospital services, medical equipment and supplies, ambulance transportation, diagnostic tests, lab services and some preventative care like pap's and mammo's.
Benefit Period
Begins on the first day of services as a patient in a hospital of skilled nursing facility and ends 60 days after discharge, provided that the 60 days has not been interrupted by skilled care in any other facility.
Wayfinding
Refers to a signage system that directs patients, family and visitors to their destination. Also includes: directions and alternate means of transportation to the facility, location of parking, patient drop off points, and campus maps
ABN
Advanced Beneficiary Notice: Notice that a patient must sign if Medicare deems a service 'not medically necessary'. It must be signed prior to the service being rendered. If it is not signed, the provider cannot bill the patient for that service.
Concierge Services
Services geared towards the needs of patients and families, to make their experience as comfortable as possible. Includes: comfort lounges, baggage storage and delivery, complimentary meals, reduced hotel rate, cabs.
What are the 3 steps to communication?
Encoding, Transmission and Decoding
Encoding
Message translated from an idea into symbols. Like words, facial expressions, gestures and actions that represent the intended meaning.
Transmission
Encoded message is sent through some medium to the receiver. (face to face)