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Related Flashcards
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Cards In This Set
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Affect
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A broad range of feelings that people experience: Emotions and moods
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Emotions
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Intense feelings that are directed at someone or something
Caused by a specific event Brief duration action oriented in nature |
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Moods
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Feelings that tend to be less intense than emotions and that lack a contextual stimulus
Cause is often general and unclear last longer than emotions More general (positive or negative) cognitive in nature |
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High Negative Affect
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Upset
Stressed Nervous Tense |
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High Positive Affect
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Alert
Excited Elated Happy |
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Low Negative Affect
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Content
Serene Relaxed Calm |
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Low Positive Affect
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Fatigued
Bored Dpressed Sad |
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Positivity Offset
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The tendency of most individuals to experience a mildly positive mood at zero input
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Affect Intensity
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Individual differences in the strength with which individuals experience their emotions
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Illusory Correlation
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The tendency of people to associte two events when in reality there is no connection
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Emotional Labor
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A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work
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Emotional Dissonance
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Inconsistencies between the emotions people feel and the emotions they project
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Surface Acting
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Hiding one's inner feelings and forgoing emotions expressions in response to display rules
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Deep acting
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Trtubg ti niduft ibe;s trye ubber feelings based on display rules
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Affective events theory
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A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors
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