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P. 516 definition The transmission of information and meaning from one party to another through the use of shared symbols.
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Communication
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P. 516 The ____________: initiates the process by conveying information to the receiver; has a meaning he or she wishes to communicate and encodes the meaning into symbols then transmits/sends through a channel.
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Sender
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P. 516 The ___________"decodes the message and attempts to interpret the sender's message; may provide feedback to the other party by encoding a message in response to the other person's message.
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Receiver
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The communication process can be hampered by noise or interference in the system blocking perfect understanding. True or False
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True.
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P. 516 Information flows in one direction - from the sender to the receiver, with no feedback loop.
i.e. manager sends email to subordinate without asking for a response. |
One-way communication
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P. 517 receivers respond to senders-Person B becomes the sender and Person A the receiver. This is known as:
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Two-way communication
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Two way communication is much more common than it should be. True or False
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False; one way communication is.
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P. 517 Which type of communication is more accurate, fewer mistakes occur, and fewer problems arise?
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Two-way communication.
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P. 517 Understanding is the process of receiving and interpreting information. True or False
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False; perception
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P. 518 The ability to understand the viewpoints of customers or suppliers can result in a higher __________________.
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Assessment of your performance.
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P. 518 Define filtering
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Process of withholding, ignoring, or distorting information
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P. 518 Name what often underlies much of the ineffective communication.
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Human tendencies to filter and perceive subjectively.
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P. 518 Communication breakdowns often occur when business transactions take place between people from different countries. True or False.
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True.
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P. 520 What are some ways to ensure effective communication?
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Ensure receivers attend to the message they are sending; consider the other party's frame of reference and attempt to convey the message with that viewpoint in mind; take concrete steps to minimize perceptual errors and improper signals in both sending/receiving; send consistent messages.
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P. 520Define and state advantages of oral communication
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Includes face-to-face discussion, telephone conversations, and formal presentations and speeches.
Advantages: questions can be asked and answered; feedback is direct and immediate; receiver senses sender's sincerity or lack there of; can be less expensive than written form |
