Business and Professional Communication Final

Appearance, hair, lothing, teeth, body size, facial, fingernails, makeup, eye contact, gestures, posture, glasses, blinking, smile, frown, mannerisms, etc. Body language/motion

Voice tone, quality, loud, soft, volume, whisper, rate, pitch, raspy, etc.

The space around you

Facial hair, jewelry, tattoos, types of vehicles, uniforms, piercings

Time, clocks, watches, early or late to appointment

Touhing, shake hands, pat on shoulder, embrace, hold hands

Music playing or total silence, used for power messageing

Words that carry two different, but equally common, meanings

Term. used by members in particular group or profession

Communication between two or more individuals

Communication within self

4 Listening stages in order

Unimportant terminology that goes out of fashion

Person that recieves and incorporates meaning to words behaviors and symbols

Unclear, indirect, or vague language; soften difficult message