Business Communication Today By Bovee & Thill

Process of sending and receiving messages.

When the message is understood and when it stimulates actions or encourages the receiver to think in new ways.

An effective business message must:
1. Provide practical information.
2. Give facts rather than impressions.
3. Clarify and condense information.
4. State precise responsibilities.
5. Persuade others and offer recommendations.

The interpersonal process of sending and receiving information, both intentionally and unintentionally, without using written or spoken language.

Exchange of information and ideas within an organization.

The formal flow of information which follows the official chain of command. Information may travel up, down and across an organization's formal hierarchy.

The informal communication network which carries information along the organization's unofficial lines.

The response of the receiver(s), which enables the sender(s) to evaluated the effectiveness of the sent message.

Interference in the communication process that distorts or obscures the sender's meanings.

1. Perceptual & Language Differences
2. Restrictive Environments
3. Physical & Emotional Distractions
4. Deceptive Tactics
5. Information Overload

1. Prejudgement
2. Self-centeredness
3. Selective Listening
4. Roving mind.
5. Physical Element
6. Little Common Ground.
7. Memory Barrier

World is acting as an one single market because of technological advantages in travel & telecommunication.

Shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior.

Distinct groups that exist within a major culture are referred to as subcultures.

Tendency to judge all other groups according to one's own group's standards, behaviors, and customs, and to see other groups as inferior by comparison.