Business Chapter 10

The study of the behavior of individuals and groups in organizational settings

Theory suggesting that money is the sole motivator for workers

A theory that arranges the five basic needs of people--physiological, security, social, esteem, and self-actualization--into the order in which people strive to satisfy them

The most basic human needs to be satisfied--water, food, shelter, and clothing

The need to protect oneself from physical and economic harm

The need for love, companionship, and friendship--the desire for acceptance by others

The need for respect--both self respect and respect from others

The need to be the best one can be, at the top of Maslows hierarchy

Aspects of Herzberg's theory of motivation that focus on the work setting and not the content of the work; these aspects include adequate wages, comfortable and safe working conditions, fair company policies, and job security

Aspects of Herzberg's theory of motivation that focus on the content of the work itself; these aspects include achievement, recognition, involvement, responsibility, and advancement

McGregors traditional view of management whereby it is assumed that workers generally dislike work and must be forced to do their jobs

McGregors view where it is assumed that workers like to work under proper conditions and employees will seek out responsibility to satisfy their social, esteem, and self-actualization needs

A management philosophy that stresses employee participation in all aspects of company decision making

An assumption that how much people are willing to contribute to an organization depends on their assessment of the fairness, or equity, of the rewards they will recieve in exchange

The assumption that motivation depends not only on how much a person wants something but also on how likely he or she is to get it