BBA 351 Final

A manager who sets a goal to increase profits by 5 percent is engaged in A) supervising B) mandating C) planning D) controlling E) organizing

Some characteristics of being an entrepreneur are that A) entrepreneurs start with an idea for creating or modifying a product or service. B) entrepreneurs own their businesses, but they are restricted to a few types of ownership. C) some entrepreneurs are sole proprietors. D) entrepreneurs own their businesses, but they are restricted to a few types of ownership. E) entrepreneurs start with an idea for creating or modifying a product or service and some entrepreneurs are sole proprietors.

Receiving and collecting information is part of a manager's _____ role. A) negotiating B) controlling C) figurehead D) monitoring E) resource director

Increased production plus the new need for systematizing workflow led engineers to A) increase compensation for workers B) ignore financial and profit orientations of the business C) begin studying workflows and job content D) undergo re-training in several areas E) take into account workers' attitudes

Which of the following represents the philosophy of scientific management? A) Scientific management resulted in conflict in interests between workers and management. B) Scientific management emphasized maximum output with human effort through the elimination of interdependence. C) Scientific management studies the relationship between a technique and its efficiency D) Scientific management is a philosophy about the relationship between people and work. E) Scientific management deals solely with the proper design of the job, irrespective of the worker.

What was Morris Cooke's contribution to scientific management? A) Application of scientific management to educational and municipal organizations. B) His efforts at popularizing Taylor's ideas. C) Use motion picture films to study hand and body movements to eliminate wasted motion. D) Research in the areas of fatigue, monotony, micromotion study, and morale. E) He was the first to issue a complete statement on a theory of general management.

The Hawthorne studies identified that production _______ in relationship to _____ and psychological conditions rather than the ______. A) decreased; ethical; surroundings. B) increased; social; environment. C) evened out; personal; work pressure. D) decreased; personal problems; wages. E) increased; incentives; impetus for growth.

One of the problems involved with semantics is A) groups of people in specific situations often develop their own technical language. B) people tend to listen to only part of the message. C) many people daydream or think about an unrelated topic when someone else is talking. D) that feedback cannot always be provided immediately. E) emotions can affect cognitive processes during communication.

The phenomenon of ______ often distorts the intended message. A) selective perception B) insufficient feedback C) poor listening D) incomplete information E) emotions

All of the following are true of active listening except A) it involves absorbing what another person is saying and responding to the person's concerns B) it is the key to becoming a good communicator C) most people do not listen actively D) during active listening, the listener must not pay attention to the speaker's tone or his or her body language. E) during active listening, the listener must identify the speaker's main ideas.

Which of the following statements about group decision making is false? A) Group performance is frequently better than that of the average group member. B) Groups can often be successfully used to develop innovative and creative solutions to problems. C) Groups often take longer to solve problems than does the average person. D) Group decisions are generally better when speed is more important than avoiding mistakes E) Groups have a much wider range of alternatives in the decision process.

Group decisions are generally better when avoiding mistakes is more important than A) speed B) synectics C) outcomes D) optimization E) satisfaction

Which of the following is the tendency of groups to make decisions that are more acute than the ones people would make individually? A) More radical B) More polar C) More consummate D) More egregious E) More alternate

In the creative decision making model, while the _____ stage is concerned primarily with the present and the past, the ______ stage is oriented towards the future. A) recognition; fact-finding B) fact-finding; solution-finding C) problem-finding; solution-finding D) idea-finding; problem-solving E) fact-finding; problem-finding

Which of the following is an advantage of a corporation? A) They offer stockholders limited liability. B) THey need to pay lesser taxes as compared to any other type of business. C) They control the entire business and keep all the profits. D) They need not comply with many state and federal laws. E) THey can begin a business at any time.