Avaya 3000.3 Avaya Small and Medium Enterprise Communications Solutions

A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs? A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting B. ACD via VM Pro Commpaign Manager and a compaign database C. ACD to distributed Hunt Groups and one-X Portal Call Accounting D. ICR with account codes and CDR-enabled for billing.

An IP Office with Embedded Voicemail (EVM) has the time set using the system telephone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change? A. time B. time server C. net time D. get time

What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line? A. NCLI3033211234 B. Nss3033211234 C. Ns3033211234 D. NCID3033211234

A customer is installing ContactStore 7.8 on a separate Windows server from the VoiceMail Pro Server. What must be set in the servers so that the recordings move from the voicemail server to the ContactStore server? A. The Workgroup name must be in each server. B. VoiceMail Pro must be part of the domain. C. IP Office must be in a SCN. D. The registry key is a string containing the name of the share.

The design for an IP Office has two locations. They will need telephones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will use the main office PRI for inbound and outbound calls. The main site has 40 users and one fax machine. The remote site has 15 users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital telephones? A. IP500 Preferred edition, three Digital Statin 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module. B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module. C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module. D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32 Universal PRI Trunk Card, one DS30 Module.

Aplication can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us A. Office Voice Portal B. Office Video Softphone C. Office Phone Manager Pro D. Office Softconsole

Which item must be completed for an IP Office user to be counted in CCR as an agent? A. User must be defined as an agent in one-X Portal. B. force Account Code must be checked on the user’s Supervisor tab. C. CCR Agent Must be checked on the user’s Supervisor tab. D. User must be a member of a hunt group.

Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.) A. one-X Portal B. IP Office Manager C. Avaya telephones D. VoiceMail Pro Clint E. one-X Portal for IP Office

Which two are power option for IP telephones on the IP Office? (Choose two.) A. Class “B”24 Volt power supply B. Class “A”24 Volt power supply C. Power-over-Ethemet switch conforming to 802.3af standards D. 1151D1 Indiviual Power Supply and the 1151D2 Individual Power Supply with Battery Backup

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem? A. You need to buy additional licenses B. All cards may not be seated correctly. C. 20 packets missed means too many packets lost; IP Office stops the call ptoceeding. D. Embedded Voicemail is not running properly

Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing? A. SET AUTH 0 B. SET SMBLIC 1 C. SET PHNIC 011 D. SET LIC 1

The Customer Call Reporter (CCR)server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login? A. https://localhost/CCRWebAgent B. http://192.168.42.100/CCRWebClint C. http://192.168.42.100:8080/inyama/inyama.html D. http://localhost/CCRWebAgent E. http://192.168.42.100:8888

Question: 13 A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configutation, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue? A. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase B. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase C. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database D. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database

Which IP office application can be installed on the same server as CCR? A. one-X Portal B. IP Office Administration Suite C. IP Office Voicemail Pro up to 20 voicemail ports D. IP Office Voicemail Pro up to 16 voicemail ports

When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.) A. if all licenses will need to be renewed B. if older IP Office applications are to be supported C. if telephones need to be upgraded thereby increasing downtime D. if telephones and system features have changed between loads E. if hardware is compatible with the new version of IP Office