Front | Back |
59. (p. 437) Which of the following is NOT advice from career
coach Richard Knowdell for staying ahead in the workplace of tomorrow? a. develop new and diverse capacitiesb. anticipate, adapt to and embrace changec. focus on workplace learning rather than the classroomd. when considering a job or industry, don't rely on reputation
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C. focus on workplace learning rather than the classroom
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60. (p. 438) Leadership is the ability to ______ employees to pursue organizational goals. A. forceB. rewardC. requestD. influenceE. compensate |
D. influence
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61. (p. 438) _______ is about coping with complexity and ______ is
about coping with change.
A. Middle
management; top management
B. Management; leadership C. Attitude; perception D. Leadership; management E. Perception; attitude |
B. management; leadership
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62. (p. 438) According to Kotter, management and leadership are
considered to be
A. opposing forces. B. causal; here, management causes leadership. C. equivalent to one another. D. almost entirely unrelated. E. complementary to each other. |
E. complementary to each other
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According to Kotter, companies mnage complexity in which of the following ways?
a. organizing resourcesb. motivating peoplec. lobbying the governmentd. innovating new productse. setting a direction |
A. organizing resources
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Of the following, which is the best way for leaders to cope with change?
a. problem solvingb. lobbying the governmentc. aligning peopled. virtual planninge. watching current trends |
C. aligning people
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According to Frederick Smith, chairman and CEO of FedEx, the primary task of leadership is to
a. ensure progressive control and problem solvingb. align resources within the organizationc. inspire trust among all levels of employeesd. communicate the vision and values of an organizatione. oversee the success of an organization |
D. communicate the vision and values of an organization
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The power that managers have resulting from their formal positions within organizations is called ______ power.
a. referentb. legitimatec. rewardd. coercivee. expert |
B. legitimate
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April congratulated her staff when the team received an industry award for their project, and also sent a company-wide email announcing it. Here, April is using her ______ power.
a. personalizedb. referentc. coercived. experte. reward |
E. reward
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______ power results from one's specialized information.
a. legitimateb. referentc. expertd. rewarde. coercive |
C. expert
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Trey was put on probation for a string of customer complaints about his service and professionalism. His supervisor was using ______ power.
a. coerciveb. personalizedc. referentd. rewarde. expert |
A. coercive
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Power deriving from one's personal attraction is called ______ power.
a. legitimateb. referentc. rewardd. coercivee. personalized |
B. referent
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Emily is outgoing, warm and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Emily has ______ power.
a. legitimateb. referentc. rewardd. coercivee. expert |
B. referent
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In recent studies, the generic influence tactic that employees cite as most used in the workplace is
a. legitimatingb. ingratiationc. coalitiond. rational persuasione. pressure |
D. rational persuasion
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The three least used influence tactics, according to a recent survey of employees, are
a. legitimating, coalition tactics, and pressure tacticsb. inspirational appeals, rational persuasion, and consultationc. rational persuasion, pressure tactics, and exchanged. rational persuasion, coalition tactics, and upward appealse. inspirational appeals, coalition tactics, and pressure tactics |
A. legitimating, coalition tactics, and pressure tactics
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