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If a power aupply fails, what should you do?
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Replace it
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Which of the following are ways to avoid ESD?
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Use and antistatic wrist strap
Use an antistatic mat Touch of the chassis of the computer |
You walk into the server room and see a person lying on the floor with a live electrical wire draped over. What should you do first?
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Grab a piece of wood and use it to move the wire off the person
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What document can aid you if a chemical spill occurs?
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MSDS
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A co-worker complains that after the cleaning crew has come through, the keyboard irritates his hands and leaves some green residue. What should you do?
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Contact the facilities department
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You find illegal materials on a customer's computer. Your boss commands you to perserve computer evidence until he gets to the scene. What is your boss asking you to begin?
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Chain of custody
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How will speaking a lot of jargon make a technician sound?
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Insecure
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A customer experiences s server crash. When you arrive, the manager is upset about this problem. What do you need to remember in this scenerio?
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Stay calm and do the job as efficiently as possible.
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Which of the following are good ideas when dealing with customer's?
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Verify that the installation is allowed under the company's licensing agreement
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You are a field technician working at a customer's site. One of the worker's asks you to load a copy of an organization's purchased software on a personal laptop. What should you do first?
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Speak clearly
Avoid distractions |